FINNMARK TALES

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Wagner Tours & Guiding is the data controller for the processing of personal data as described in this privacy policy. In this privacy policy, we explain what kind of personal data we store and how we process it. This privacy policy applies to: www.finnmarktales.com

Personal data we collect and process

We process the following categories of personal data:

• Basic information: name, date of birth

• Contact information: address, phone number, email address

• Account and profile information: settings, preferences

• Payment information: transaction information, payment method

• Customer history and customer engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information

• Customer history and customer engagement: active products and agreements, as well as products and services you have had in the past, how much and how often they are used, status of products/services

• Customer activity: reading and action history from the app, websites, or electronic communications we send out. As well as technical information about the devices you use.

• Cookies: see our information about cookies here: <URL to cookie statement>

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In most cases, personal data is collected directly from you or generated in connection with your use of our services and products. When we collect personal data from other sources, we collect personal data from the following sources:

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How we use personal data

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Provision of services/conclusion of agreements

We use your personal data to fulfill our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

 

Administration of customer relationships

We use your personal data to administer our customer relationship with you. This may include, for example, customer service, complaint handling, and error correction relating to your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

 

Analysis, business development, and service improvement

We are constantly working to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

 

Personalized user experience

We personalize the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

 

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of parts of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask for your consent to use your personal data for so-called profiling, where we derive interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

 

System monitoring, error correction, etc.

We monitor our systems for errors and problems. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

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Security, detection of fraud and criminal acts

We process personal data in our work to protect our users and ourselves against fraud, abuse, and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.

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Compliance with legal obligations

In certain cases, we are required to process personal data in order to comply with other legal obligations. An example of this is information related to sales, which we are required to record and store in accordance with the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation incumbent upon us.

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Your rights

 

If you wish to exercise any of your rights, please contact us at info@finnmarktales.com.

 

Right to access your own information

You can request a copy of all the information we process about you. Please contact us at the email address above to exercise your right of access.

 

Right to correction of personal data

You have the right to ask us to correct or supplement information that is incorrect or misleading.

 

Right to erasure of personal data

You have the right to have your personal data erased without undue delay. You can therefore ask us to erase information about yourself at any time. However, please note that information that we are required to retain due to other legal obligations (such as the Accounting Act) will not be deleted.

 

Restriction of processing of personal data

In some situations, you can also ask us to restrict the processing of information about you. You can do this by managing your consent or reservations in our solutions.

 

Objecting to the processing of personal data

If we process information about you on the basis of our tasks or on the basis of a balancing of interests, you have the right to object to our processing of information about you. You can do this by managing your consent or reservations in our solutions.

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Data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Please contact us at the email address above to receive your personal data.

 

You can complain about our processing of personal data

We hope you will let us know if you believe we are not complying with the rules in the Personal Data Act. Please feel free to do so through the contact or channel you have already established with us. You can also complain about our processing of personal data. You can do this to the Data Protection Authority.

 

This privacy policy is based on a template for privacy policies from gdprcontrol.no.

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